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GETTING STARTED

How old do I need to be?

You must be at least 18 years of age.

Are there any physical requirements?

You can expect to carry anything that can be purchased through  the Walmart Grocery App, which has items that weigh up to 50 lbs.

What is the recommended dress code?

Many drivers choose to dress professionally to provide the best service and impression to customers. Customers have the discretion to provide tips for good service but are not required. You may choose to identify yourself as a delivery partner by visiting HPI Direct and purchasing apparel that can help you stand out to your customers. https://www.sparkshop.com/

What kind of mobile device do I need?

You can use any iOS or Android mobile device. Be sure to keep your device updated with the latest operating system.

Is my information safe?

Any information you disclose to DDI during your application process is 100% secure in accordance with industry standards.

What if I borrow or rent a car?

You can use any vehicle to complete the delivery. Be sure to register your vehicle with DDI because your vehicle type/size will be used to match you with orders that fit in your car, and Walmart associates/customers may use this information to identify you upon arrival. You may update your vehicle information at any time by sending an email to sparksupport@ddiwork.com.

What will I deliver?

You could be delivering anything that a customer can purchase through the Walmart Grocery App.

Who will I deliver groceries to?

Generally, there are no restrictions in place as to who can place an order through the Walmart Grocery App. You will be delivering to anyone who placed an order through the Walmart Grocery App.

Can I choose neighborhoods to deliver in?

You have the option to choose the zone in which you complete deliveries You can view all of our delivery zones on www.drive4spark.com. As always, accepting an order is entirely up to you.

Can a passenger be in my car with me when I’m making deliveries?

Orders placed through the Walmart Grocery App are typically large  in volume. Because of this, our most-successful Spark Drivers keep their car clean and free of personal belongings and additional passengers. No animals may be present in the vehicle alongside grocery items.

How do I start making deliveries?

All you need to do is log into the app and complete the short onboarding process.

How many orders can I expect to deliver in a given week?

Order volume varies in each zone.

What does it mean if I haven’t received an order?

Order offers are circulated through a systematic driver search engine and are sent automatically as offers to your app. Be sure to set your availability so that you can accept the offers that are sent

to you.

There may also be times where we send an offer to you, even when you are not available or logged out of the app if you choose to receive these notifications. These are extra opportunities for high volume days. As always, accepting an order is entirely up to you.

Where do drivers go to pickup Walmart delivery orders?

Follow the directional signage and drive towards the orange pickup location.

Do I need to wait at the store for deliveries

You do not need to wait at the store to receive a delivery. You will receive order offers in your app.

Who should I call if I have any questions regarding the order (e.g. cancellations, customer not home, etc.?

During a delivery, you can contact Driver Support by pressing Help in the app. Outside of a delivery, you can contact Driver Support by dialing 855-743-0457.

How long should I wait at the delivery location?

Drivers typically wait 5 minutes before contacting Driver Support by pressing Help in the app.

ACCOUNT CHANGES

How do I change my account information?

To change any account information, email sparksupport@ddiwork.com.

How can I change my email address?

To change the email address associated with your Spark Driver account, email sparksupport@ddiwork.com.

How do I update my driver license information?

To update driver’s license information, email sparksupport@ddiwork.com.

How do I change my driver photo?

To change the driver photo associated with your Spark Driver account, email sparksupport@ddiwork.com.

I forgot my password, how do I reset it?

You can reset your password at any time by selecting Forgot my Password on the login screen of the app. An email will be sent to you with directions to log in and change your password.

How do I change my delivery zone?

To change your delivery zone, email sparksupport@ddiwork.com and indicate your current zone and the zone you’d like to be assigned to.

APP

How do I get the latest app updates?

You will see a notification at the top of the home screen when a new version of the app is available.

What should I do if I am experiencing technical issues in the app?

Many times, Spark Drivers can resolve their issue by logging out of their app and logging back in. If this does not solve your problem, you can contact Driver Support in the Spark app.

If I need some help to use the app, who do I contact?

During a delivery, you can contact Driver Support by pressing Help in the app.

Outside of a delivery, you can contact Driver Support in the Spark app.

PAYMENT

How do drivers get paid?

During onboarding, you may set up a direct deposit with DDI and receive direct payment every Friday.

If you have any questions or need support, email sparksupport@ddiwork.com.

When do drivers get paid?

Payments are either mailed or direct deposited every Friday for deliveries completed between the previous Monday through Sunday.  If you have any questions or need support, email sparksupport@ddiwork.com.

How much do drivers get paid?

You will be paid per delivery, as well as 100% of your earned tips. Incentives may also be offered.

Will I be paid for order returns?

If a return needs to be completed, you can initiate the return directly in the app by selecting Return order and choosing the appropriate reason. A new trip will be created for you to return all items back to the Walmart store, and you will be compensated for completing the return trip.

Does setting my availability guarantee me orders and payments?

You may not always receive order offers during your set availability, as order volume can vary.

There may also be times where we send an offer to you, even when you are not available or logged out of the app if you choose to receive these notifications. These are extra opportunities for high- volume days. As always, accepting an order is entirely up to you.